Branch Manager

The Purpose of this Position:

The appointed candidate will assign and direct all work performed in the branch and supervise all areas of operation. He/she will manage staff, foster a positive environment, and ensure high levels of customer satisfaction and proper, and profitable, branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable the achievement of all performance metrics and budgets.

Duties & Responsibilities but not limited to the following:

• Direct all operational aspects including distribution, operations, customer service, human resources, administration, and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Develop forecasts, financial objectives, and business plans.
• Meet agreed goals and metrics.
• Full Profit and Loss, Balance Sheet and Cashflow responsibility of the branch, with ability to manage budgeting and the allocation of funds appropriately.
• Bring out the best in the branch’s personnel by providing training, coaching, development, and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and head office on effective practices, competitive intelligence, business opportunities and operational best-practice.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Network to improve the performance, presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Report on results at an Exco level.

Desired Experience & Qualification:

• Matric + 3 Years relevant tertiary/business qualification.
• At least 3 years of branch or business management experience.
• Knowledge of capital equipment sales and rental, including parts & service is advantageous.
• Strong computer skills (Microsoft Office, Word, and Excel).
• Proven knowledge of modern management techniques and best practices.
• Strong sales orientation with ability to meet sales targets and goals.
• Familiarity with industry’s rules and regulations would be advantageous.
• Excellent organisational skills.
• People centric, and results driven, with a strong customer focus.
• Strong leadership qualities and the proven ability to manage a team.
• Local travel (within SA) will be required, although not extensive.