The Purpose of this Position:
The successful candidate will be co-responsible for maintaining a reliable, secure, and efficient data communications network in our organization. Also, the role requires someone who can troubleshoot and resolve hardware, software, and network related issues, and assist end-users with technical problems. The ideal candidate will have the skills and expertise to deploy, configure, maintain and monitor all active network equipment, ensuring seamless network operations.
Duties & Responsibilities:
- Maintain a maximum level of Network Uptime.
- Network monitoring and reviewing of logs for incident problem detection and resolutions.
- Network and other technical incident management, implementing mitigation procedures.
- Network Security and Firewalls (AV, Web Filter, Application Firewalls etc.)
- Manage and troubleshoot the LAN/SD-WAN and network switching and routing segments.
- Ownership of all aspects of AD, DNS, DHCP, Users, Computers, Groups, GPO, AD Sync etc.
- Complete management of O365 & Mimecast environments.
- Setup, configuration, monitoring, upgrading, and troubleshooting of Windows Server, VMWare, and Veeam Applications.
- Planning and executing hardware and software upgrades.
- Manage assigned projects within stipulated timelines and provide regular feedback.
- Act as 2nd line support (escalation) for 1st line support staff.
- Incident escalations and incident resolution.
- Periodic vendor engagements to ensure an updated environment and vendor SLA standards.
- Create & Maintain all Network and SOP documentation.
- Perform the duties as outlined in the Maintenance Checklist Document.
Requirements and Skills:
- An appropriate IT qualification and relevant certifications.
- At least 3 years knowledge and hands experience in the following:
- Aruba Switch configurations – routing and VLAN’s
- VMWare
- Veeam Backup & Replication
- Windows Server
- Active Directory
- O365
- Mimecast
- Experience with firewalls and VPN’s.
- A highly analytical mindset with superb problem-solving skills.
- Great at organizing, prioritizing, and multitasking.
- Ability to take ownership.
- Team player
- Strong organizational skills
- Adapting Change
- Process-oriented with great documentation skills.
- Excellent attention to detail.